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Category: Health Care Industry
  • Your pay will be discussed at your interview

Job code: lhw-e0-88375768

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Cleveland Clinic

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  Job posted:   Mon Apr 16, 2018
  Distance to work:   ? miles
  1 Views, 0 Applications  

**Job Summary:**

Installs, repairs and troubleshoots all Client based PC's and Software. Acts as an agent of the Helpdesk and assign tickets for both Network Services and telecommunications. Maintains the Network Servers as assigned by the Network Engineers or Network Manager. Performs PACS analyst responsibilities if functioning in this role at the Parkland, Palm Beach Gardens and West Palm Beach locations.


+ Serves as second level support to the help desk.

+ Responds and resolves issues as dictated by the help desk escalation procedures. Participates in after hour support by on-call rotation.

+ Follows Help Desk policies and procedures.

+ Configures, installs, and maintains departmental file servers and workstations.

+ Provides LAN administration including adding and deleting users, resetting passwords, and supporting departmental apps.

+ Assumes primary responsibility for ongoing support requirements of the client area including responsibility for all hardware components.

+ Travels with personal vehicle to and from all remote branches.


+ Associate's Degree or technical training preferred.


+ CompTIA A+ Certification desired.

+ Microsoft Certified Technology Specialist (MCTS) desired.

**Complexity of Work:**

+ All employees are expected to meet the standards of performance outlined in the Organizational-Wide Competencies listed below as applied to the position:

+ World Class Service Orientation: Includes attitude, behavior, interpersonal skill, and problem solving that enable an employee to respond to internal and external customer needs and expectations in a positive manner.

+ Adaptability: Includes teamwork and flexibility needed to fulfill job responsibilities including adapting to changes in work environment and accepting supervisory feedback.

+ Efficiency and Effectiveness: Includes quantity and quality of desired work, as well as organization skills necessary to perform successfully.

+ Essential Job Requirements: Includes adherence to all relevant policies, procedures, and guidelines affecting the work environment, including maintenance of required competencies and communication skills.

+ Supervisory Responsibilities (if applicable): Includes overall accountability for assigned work group relative to operational goals, personnel requirements, and budgetary constraints.

+ Note: The above stated duties are intended to outline those functions typically performed by individuals assigned to this classification.

+ This description of duties is not intended to be all inclusive or to limit the discretionary authority of supervisors to assign other tasks of similar nature or level of responsibility.

**Work Experience:**

+ A Minimum of three (3) years LAN administration experience in a Microsoft Active Directory environment, and desktop support.

**Physical Requirements:**

+ This position requires knowledge of person computers, printers and office automation software.

+ Good verbal and written communication skills to communicate with customers, vendors, and peers and superiors.

+ The ability to assume responsibility and escalate issues appropriately.

+ The ability to understand, communicate and present data and information verbally and in writing is essential.

+ A professional demeanor and the ability to communicate effectively with customers and vendors are essential.

+ Physical Duties: This position requires physical work of lifting a maximum of 30 lbs., walking, and standing.

+ Working Conditions: The occupant of this position spends 90% of his/her time in air-conditioned areas; the remainder is outside.

**Personal Protective Equipment:**

+ ollows Standard Precautions using personal protective equipment as required for procedures.

The policy of Cleveland Clinic and its system hospitals (Cleveland Clinic) is to provide equal opportunity to all of our employees and applicants for employment in our tobacco free and drug free environment. All offers of employment are followed by testing for controlled substance and nicotine. Job offers will be rescinded for candidates for employment who test positive for nicotine. Candidates for employment who are impacted by Cleveland Clinic's Smoking Policy will be permitted to reapply for open positions after 90 days. Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic facility.

Cleveland Clinic is pleased to be an equal employment employer: Women/Minorities/Veterans/Individuals with Disabilities

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